Terms and Conditions

Terms and conditions of Lesy České republiky, s.p. (state enterprise Forests of the Czech Republic) for the online sale of game products in the online store available at www.eshop.masozlesa.cz, valid from 1st 3. 2025.

1. Subject of the Terms and Conditions

These terms and conditions govern the rights and obligations of the Seller and the Buyer during and after the contractual relationship established by the purchase agreement for the sale of game products. These terms and conditions also define some of the terms below, including for the purposes of the Agreement.

2. Definition of Terms

Delivery note means a document about the delivery of game products, which contains information about the game products actually delivered to the Buyer and their quantity. Delivery notes are issued by the Seller for each order.

VAT means value added tax within the meaning of Act No. 235/2004 Coll., on Value Added Tax, as amended.

Online store means the e-shop available on the website www.eshop.masozlesa.cz, where a specific purchase contract can be concluded.

Buyer means a natural or legal person who has concluded a Contract with the Seller.

Civil Code means Act No. 89/2012 Coll., the Civil Code, as amended.

T&C (Terms and Conditions) means the terms and conditions governing the contractual relationship to the concluded Contract. The terms and conditions are available on the website www.eshop.masozlesa.cz.

Seller means Lesy České republiky, s.p., IČO 42196451, registered in the Commercial Register maintained by the Regional Court in Hradec Králové, Section AXII, File 540.

Contract means the Purchase Agreement for the sale of game products concluded between the Seller and the Buyer based on the completion and payment of the order by the Buyer.

Contracting Parties means the Seller and the Buyer.

Game products means game meat, especially from deer, sika deer, fallow deer, roe deer, wild boar and mouflon, and meat products, especially soft salamis, sausages, pâtés, dried and fermented salamis, raw and heat-treated game meat products.

3. Information about goods and prices

Information about the goods, including the prices of individual goods and their main characteristics, are listed for each item in the online store catalog. The prices of goods are listed including value added tax, all related fees and costs for returning the goods, if the goods cannot be returned by regular mail due to their nature. The prices of goods remain valid as long as they are displayed in the online store. The Seller reserves the right to change prices.

The online store publishes information about the costs associated with packaging and delivery of goods.

The minimum order weight for goods sold by weight is 1 kg. The weight of such a package may vary by +/- 50g of the total weight of the goods.

4. Order, payment, conclusion of the purchase contract and delivery

The Buyer may conclude the Contract by accepting the proposal to conclude the Contract by placing an order in the online store so that they

place the required Game products (type and quantity) in the cart,
enter the required data and accept payment by card via the ČSOB payment gateway and accept delivery via the Cool balík transport service,
read these T, agree with them, and
submit and pay for the order.

After receiving the order and payment from the Buyer, the Seller will issue a confirmation of receipt and payment of the order to the Buyer. The Contract is concluded by making the payment.

In the event of a completely obvious technical error on the part of the Seller when stating the price of the goods in the online store, the seller is not obliged to deliver the goods to the buyer for this completely obviously incorrect price, even if the buyer has been sent a confirmation of receipt and payment of the order. The Seller shall inform the Buyer of the error without undue delay and send the Buyer a notice of cancellation of the Contract and shall immediately return the funds paid.

The Buyer shall bear the costs incurred by the Buyer when using means of distance communication in connection with the conclusion of the Contract.

The Buyer acknowledges that the only payment option for Game products is payment by card via the ČSOB payment gateway, which can be done in the online store.

The Buyer acknowledges that the only way to deliver Game products is through the Cool balík transport service.

Fees for card payments and delivery of ordered Game products are visibly stated in the online store.

After payment of the purchase price, the Seller will issue a delivery note and arrange for the dispatch of the goods via the Cool balík transport service. The date and time of delivery of Game products will be determined by the carrier.

When taking delivery of the goods from the carrier, the Buyer shall check that the transported package is intact. If it is damaged, they are not obliged to accept it. By taking delivery of the goods from the carrier, the Buyer acquires ownership of the Game products.

If the Buyer does not receive the goods in the quantity, type or quality according to the delivery note, they are entitled to make a complaint to the Seller. Complaints must be made immediately electronically to the email masozlesa@lesycr.cz.

The Buyer acknowledges that Game products are intended for immediate consumption. The Seller is responsible for the quality of the product until it is actually handed over to the Buyer. The Seller is not responsible for the quality of the goods that arose after the Buyer took delivery of the product, especially due to improper transport, improper storage, failure to comply with the time suitability for consumption.

The Buyer acknowledges that Game products are goods within the meaning of § 1837 letter e) of the Civil Code and the Contract cannot be withdrawn from after its conclusion.

5. Registration and customer account

The Buyer has the option to register the Buyer through the online store and access it through a customer account. The buyer can order goods from the customer account. The buyer can also order goods without registration.

The Buyer is obliged to provide all data correctly and truthfully when registering a customer account. They are also obliged to update this data whenever it changes.

The Buyer is not entitled to allow third parties to use the customer account.

The Seller is entitled to cancel the customer account if the Buyer does not use the account for more than 24 months, or if the Buyer violates their obligations under the Contract or these T

The Buyer acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of the seller’s hardware and software equipment, or necessary maintenance of hardware and software equipment of third parties.

6. Protection of personal data

The protection of personal data of the Buyer, who is a natural person, is provided by Act No. 101/2000 Coll., on the Protection of Personal Data, as amended.

By accepting these terms and conditions, the Buyer agrees to the processing of the following personal data: Name and surname, Address, E-mail address, Telephone contact (hereinafter referred to as “personal data”). The Buyer agrees to the processing of personal data by the Seller for the purpose of exercising the rights and obligations arising from the purchase contract, the correct execution of the order and for the purpose of maintaining the user account. Unless the Buyer chooses another option, they also agree to the processing of personal data by the Seller for the purpose of sending information and commercial communications to the Buyer.

Personal data is stored in accordance with applicable laws. The buyer can ask the Seller to delete them at any time.

If the Buyer requests information about the processing of personal data, the Seller is obliged to provide the Buyer with this information.

7. Final provisions

Relations not expressly governed by these terms and conditions are governed by Act No. 89/2012 Coll., the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, whereby the provisions of these terms and conditions take precedence.

The Seller is entitled to change these terms and conditions. For the determination of the rights and obligations of the Seller and the Buyer, the wording of the terms and conditions that is valid on the day the order is placed by the Buyer is decisive.

Out-of-court settlement of Buyers’ complaints is provided by the Seller via the email address masozlesa@lesycr.cz. The Seller will send information on the handling of the Buyer’s complaint to the Buyer’s email address. The Seller declares that it prefers out-of-court settlement of any disputes.

The Buyer acknowledges and agrees that in the event of a legal dispute, the District Court in Most is the court of local jurisdiction for its hearing.

If any provision of the T becomes invalid or ineffective, this shall not affect the validity of the remaining provisions. Invalid or ineffective provisions will subsequently be replaced by new valid ones.

Contact details of the seller:

Lesy České republiky, s.p.

Game processing and meat production Klíny

Klíny 41

436 01 Klíny

Tel.: +420 725 132 806

Email: masozlesa@lesycr.cz

In Hradec Králové on 28th 2. 2025